Its true as you grow, it is not easy to keep the same quality of service, ask Mc Donalds when the first started franchising. Clear process and regular monitoring are some of the ways we do to ensure the quality of service.
All personnel of Marketlend follow specific checklists that are established for each process.
Access to these checklists is only available to personnel of Marketlend. A login and password will have been issued to personnel to access Checklists.
An experienced team of professional make up our Senior Management and they oversight all processes.
Organisational Chart - A link to the organisational chart of Marketlend is here
The risk assessment process of Marketlend contains many layers to ensure that the listings have a quality that can withstand scrutiny. However it is the case that Marketlend is not underwriting the risk, or offering the investor the ability to rely on Marketlend's determination of risk, so we do advise each investor perform its own due diligence. Please note that all the information we provide is the same information that we obtain other than the legal documents. Below is the steps of risk analysis that occurs before a listing is offered on the marketplace.
Collections monitors the performance of the accounts daily and coordinates with the insurer on defaulted accounts where insurance is purchased.
All measures are taken to enforce defaults and a loss will be reported when all measures of collection have been exhausted.
WARNING, the legal process can take time, but we do our best to keep you informed on the commentary section of the accounts listing when we are aware of a material step that has occurred. We are very persistent on recovery processing delinquent debt and will also follow up suppliers, service providers and any other party we have a rightful claim to seek repayment.