We verify your email address and date of birth in our system. If you were advised that it matched, your request will be approved.
Otherwise, we will check your identification documents against our system to ensure our system is correct. However please ensure:
a) your email address is correct;
b) your date of birth in your profile is updated; and
c) you had inputted your details in the following format dd/mm/yyyy in the withdrawal application form.
We remain thankful for your continued business, and we will continue to source innovations to enhance and add value to your experience.
If you have questions, feel free to use our chat service or contact our office on 0280066798 or email our support desk on email@example.com.